Whether you mis-measured or simply changed your mind, if you don't love your custom Kirsch for any reason, we'll exchange it within 30 days of receipt.
Full 10-year Warranty
Your investment will last. If any part of you custom Kirsch breaks or is damaged due to poor workmanship or defect within 10 years of purchase, we'll repair or replace it free of charge.
Q. What does The Kirsch Trust cover?
A. The Kirsch Trust covers custom orders, including motorization. The Trust does not cover stock, contract and orders with waivers. Specialty orders are covered under the No- Risk Exchange Policy but excluded from the Full- 10 Year Warranty.
Q. Which product categories does The Kirsch Trust cover?
A. The Kirsch Trust covers all custom (special order) Kirsch blinds and shades purchased in the United States. This includes Custom Wood, Faux Wood, NuWood, Metal, Vertical, Perceptions Soft Vertical and Horizontal Blinds; as well as Custom Honeycomb, Roman, Roller, Natural and Panel Track Shades.
Q. Does The Kirsch Trust only apply to purchases made from specific retailers?
A. No, any custom Kirsch blind or shade purchased in the United States is covered by The Kirsch Trust.
Q. What situations qualify for a No-Risk Exchange?
A. If you don't like the blinds or shades you ordered, for any reason, we will exchange them for another Kirsch product within 30 days of the date of delivery. With the Kirsch Trust, you are protected against mis-measurement and even change of preference.
Q. Are there any exclusions to the No-Risk Exchange Policy?
A. No. Because we want you to be completely satisfied with your Kirsch purchase, you can exchange your blind or shade for any reason provided you are within the 30 day window. Please note, however, that damaged blinds or shades are covered under the Warranty Policy, not the No-Risk Exchange Policy.
Q. How many times may I exchange a blind?
A. The Kirsch Trust covers one exchange per blind or shade.
Q. Do I have to exchange for the same type of blind or shade?
A. No. You can choose any Kirsch custom blind or shade when you make an exchange.
Q. What if my replacement blind differs in cost?
A. If you exchange for a product that is greater in value than your original order, you will need to pay the difference in cost. If you exchange for a product that costs less than your original order, Kirsch will work with your retailer to issue credit, or if purchased through us, will directly issue a credit or refund.
Q. Does the replacement blind or shade need to be the same size as the original order?
A. No. The Kirsch Trust makes allowances for mis-measurement under the No-Risk Exchange Policy.
Q. If my original order included installation, will removal & reinstallation of the replacement order be covered?
A. If you are exchanging blinds or shades under the No-Risk Exchange Policy, additional installation fees will not be covered. However, if your exchange is due to a quality or manufacturing issue covered under the Full 10 - Year Warranty Policy, costs may be covered. Kirsch's customer service department will evaluate removal and reinstallation costs on a case-by-case basis.
Q. If I purchased my original order during a promotion, will the same discount be applied if I opt for a No-Risk Exchange?
A. Yes, Kirsch will honor the promotional discount.
Q. What proof of purchase is needed to qualify for a No-Risk Exchange?
A. You will need to provide the order number and key product specs located on the head rail sticker of your blind or shade. Once these details are provided to Customer Service, they will be able to verify your original purchase.
Q. What is considered the start of the 30 day exchange window?
A. The 30 day exchange window begins from date of delivery.